Should I Return The Goods Together With the Original Packaging?

Please always try to return the goods in the condition you took them over – complete, with complete documentation, undamaged, clean and, if possible, in the original packaging. The consumer is liable for the diminished value of the goods resulting from the handling of the goods other than necessary because of their nature and characteristics.

When I Get Back AUR Many?

We always try to return the payments as soon as possible, but not later than within 14 days of withdrawal if the goods were returned to us. When you personally return your goods to our branch, we most often pay you the money for the goods back immediately on site.

Can I Return An Item For Any Reason?

  • Personally at our store.
  • By mail to: Pechsteinstraße 47A, 12309 Berlin, Germany. Please attach the accompanying sheet (you received it as an attachment in the e-mail along with the invoice), where you indicate the purchase receipt number and the bank account number. If you want to use the amount to directly pay for a new order, please let us know.

Can I Return An Item Without Any Reason?

You know exactly what you get. However, if you are not satisfied with the goods delivered, you can return them without giving a reason. You can return the goods within 14 days of receiving the shipment. We will refund you the money, or we will exchange the goods for different ones according to your wishes.

However, we will be very happy if you state the reason because we care about the satisfaction of our customers and we want to improve our services and products. Detailed terms and conditions for returning goods can be found in our terms and conditions. If you buy the goods as an entrepreneur or a company, we also meet in these situations, we always decide on a specific case based on the assessment of the product.